Refund policy

1. Our Promise to You

At SabbathHome, your satisfaction is important to us. Every order is made with attention to detail and personalized for you. If you’re not completely happy—whether due to a defect, preference change, or any other concern—you may return or exchange your item according to the policy below.

2. What Items Are Eligible for Return or Exchange?

Eligibility:

Both personalized and non-personalized items can be returned or exchanged if unused, unwashed, and undamaged.
Returns are accepted for defective and non-defective items.
Original packaging, tags, and accessories must be included.

Return Window:

Requests must be made within 30 calendar days from the delivery date shown in tracking.

3. How to Start a Return or Exchange

Step-by-step:

Contact Us First:
Email support@sabbathhome.com or call +1 814-397-0808.
Provide your order number, details of the item(s) to return/exchange, and (if applicable) a brief description of the reason (e.g., unwanted, wrong size, personalization error, defective, damaged).

Wait for Our Instructions:
We’ll reply within 1 business day with clear instructions and send you a prepaid return shipping label (at no cost to you).

Prepare Your Return:
Pack the product securely, including all accessories and packaging.
Attach the provided return label to your package.
Drop off at the designated carrier location (USPS/UPS/FedEx, as noted on the label).

4. Exchange Policy

Exchanges are available within the same 30-day period.
Replacement items are shipped after the returned product passes inspection.
Shipping for exchanges is free in both directions.

5. Condition Requirements

Items must be unused and in original condition with packaging and tags intact.
Items showing signs of use, washing, or modification may not qualify unless defective.
Unsellable returns may be sent back without refund.

6. If Your Item is Defective, Damaged, or Incorrect

Contact us within 7 days of delivery with photos.
We will verify and provide a free return label.
You may choose a replacement or full refund.
All shipping costs are covered by us.

7. Free Returns & No Fees

Return shipping is always free. Prepaid tracking labels are provided. No restocking fees or hidden deductions apply.

8. Refund Processing

Refunds are issued within 5 business days after inspection.
Funds are returned to the original payment method.
A confirmation email will be sent once processed.

9. Non-Returnable & Final Sale Items

Items marked final sale or non-returnable on the product page are excluded.
Most personalized items remain eligible if unused.

10. Your Responsibilities

Review your order details carefully before purchase. Contact us before sending any return. Include all accessories and packaging for full eligibility.

11. Contact & Support

For all return or refund questions, contact us:

Email: support@sabbathhome.com
Phone: +1 814-397-0808
Address: 2948 Buttercup Rd, NEENAH, WI 54956, USA
Support Hours: Monday–Saturday: 8:30 AM–7:00 PM, Sunday: 10:00 AM–2:30 PM

SabbathHome – Your Reliable Source for Personalized Gifts & Home Decor